Klarna Faq

Klarna - Who is Klarna?
Klarna is a Swedish payment service provider that takes end-to-end responsibility for your payment. Klarna is the provider of payments to more than 200,000 online stores; over 85 million consumers worldwide trust Klarna to securely handle their payments (so don’t worry, they’re very legit).
When can I use Klarna?
When placing an order in GBP on our UK website – it’s as easy as that. There’s a minimum spend of £35 in order to use Klarna pay in 3. you also can’t use Klarna to buy gift vouchers. If you have a gift voucher and you're spending more than its balance, you can pay the outstanding amount using Klarna.
How do I select Klarna as my payment method?
When you get to checkout, select either the ‘Pay Later with Klarna’ or ‘Pay in Instalments with Klarna’ option. You’ll then be taken to a page hosted by Klarna to enter your details and complete your purchase.
What details will I need to give?
In addition to a debit or credit card, you’ll need to provide your name, mobile number, address and e-mail address – let Klarna take care of the rest.
Will I be eligible?
To use Klarna you must be at least 18 years of age. An assessment will be made based on your financial circumstances but don’t worry, this won’t affect your credit rating. Unfortunately, Ted has no control over whether your payment request is accepted.
Is Klarna safe?
Klarna is very safe – payment information is processed securely by Klarna and no card details are transferred to or held by us. You can rest assured that all transactions take place via connections secured with the latest industry standard security protocols.
When will I have to pay for my Pay Later order?
Klarna will send you an email containing payment instructions within two days of your order being placed. You’ll have 30 days to complete the payment, and will receive a handy email reminder two days before it’s due.
How do I use the Pay in Instalments option?
You’ll pay for your order in three interest-free, monthly instalments. You’ll be asked to pay the first of the three instalments at checkout when your order is confirmed. The second and third will then be automatically collected 30 and 60 days later from the payment card you entered at checkout. You’ll receive an email reminder from Klarna two days before each instalment is collected.
I’m having trouble paying with Klarna – why might this be?
If you’re having issues placing an order with Klarna, it could be due to one of the following reasons:
Do you have any outstanding Klarna payments? If so, try again after these have been paid. If you've recently paid off outstanding statements, please allow 24 hours before trying to pay through Klarna again.
Check you haven’t missed a required field at the checkout, like your date of birth.
Klarna may not have been able to check your details using the billing address that you've provided. You'll need to make sure that your billing address is the same address that your payment card is registered to.
If you haven't used Klarna before and you're shipping to a different address to your billing address, the payment may be declined.
If you’ve attempted to use a gift card as part payment for an order and have seen the message "Klarna payments cannot be accepted in conjunction with gift cards", this is due to a technical restriction caused by having multiple fulfilment locations in the same order.
Klarna may have rejected your application. We'd recommend choosing another type of payment, or trying again by placing an order for a smaller amount.
How does Klarna use your personal data?
In order to offer you Klarna’s payment methods, we might in the checkout pass your personal data in the form of contact and order details to Klarna, in order for Klarna to assess whether you qualify for their payment methods and to tailor those payment methods for you. Your personal data transferred is processed in line with Klarna's own privacy notice.
How do returns work?
Your right to return items isn't affected by using Klarna so the process will be the same and you'll only have to pay for the items that you keep. As soon as we’ve processed your return, Klarna will cancel any future scheduled payments as well as refund any amounts due.
If you've returned items from an order paid for with Klarna near the end of your invoice period, we'd recommend extending the deadline to avoid payment charges. Click here to pay your Klarna invoice.
Unfortunately we are unable to accept refunds in store, on orders paid for using Klarna.
Who should I contact with questions or issues?
If you need to extend your invoice period or you have any other concerns or queries, please contact Klarna’s customer service team. Sadly, we are unable to assist with payments carried out by Klarna.
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